Blog #27. Extended Air Rifle Warranty.
New air rifle purchases at Gunroom, may have the option of an extended warranty to 3 years. This includes our main agencies, Daystate, Brocock, Kral, and Weihrauch, and also includes air rifles such as AirForce, Marauder, Sam Yang, Eun Jin and Air Arms that are purchased on what is commonly called, the “grey” market: that is we are buying directly from a Wholesaler in the USA.
There is a Caveat, and that is we ONLY warranty, Factory or Extended warranties of air rifles sold by Gunroom. There are exceptions, and these apply to Weihrauch where we will do the factory warranty of 12 months on any Weihrauch, regardless whether we sold it or not. All other air rifles have to have originated from Gunroom, such as imports of Brocock, Daystate etc., that may have been on-sold to a Dealer. In a nutshell, we warranty ALL of our imports.
What is covered on a spring air rifle Extended Warranty?
On a spring air rifle, such things as a broken spring, busted seal or trigger issue is all covered. All you need do is call Rob at Gunroom, and he will send you a Booking in Form, that you fill in and return by email. You will then be advised to send the action and barrel, (everything except the scope and stock) to us and we will do the repair at no cost of parts or labour. The gun will then be tested and returned to you at your cost using the cheapest freight we can find.
You need to understand that the air rifle will be repaired to shoot as close to the default speed as possible. It will NOT be tuned or accurised, just repaired to shoot safely and at the design speed. This warranty is good for 3 years providing your purchase has qualified you for an extended warranty. If you have purchased your air rifle with no pellet selection test, then you will not be offered an Extended Warranty period.
Extended Warranty conditions on a PCP air rifle.
PCP air rifles require more TLC than the average spring powered air rifle as they are generally more complex and require some maintenance. General issues we find with PCP air rifles are air leaks, corrosion issues and factory settings dropping out for one reason or another. This issue applies to all models of PCPs, from Brococks through the high-end Daystate PCPs.
Before you go charging off an send us your PCP under warranty, please call first because, in a large percentage of the time, we can affect a repair over the phone. In the event that this cannot be done or you doubt your ability to make any adjustment or repair, please refer the matter to us.
Warranty issues on a PCP include air leaks, faulty triggers, loss of power or general inaccuracy that may have developed. Providing you haven’t dicked about with the gun, please contact us and arrange for me to look at it and do the repair.
If you have been “at it” to some degree, all is not lost as long as I am told what you have done, I will in all probability still cover it by warranty. Just make sure you send ALL the parts if you have disassembled the gun.
The timeframe for warranty and repairs.
During the first 16 months that I have been in Brisbane, air rifle repairs have overwhelmed me, many of which were just sent in without prior notice. As I was on my own during this time period, I struggled to match the demand, but that has now changed with the addition of Rob Marx joining Gunroom as a partner.
Further to this, Lewis Reinhold who many of you would remember from times gone by is now doing the spring air rifle repairs. I am now only doing PCP repairs of air rifles that we have sold or those belonging to established customers.
All warranty work and repairs are now booked in and done in a ‘first come, first served’ basis, with the intent of minimising the time the air rifles are in our care. Spare parts are of course an issue and that is something beyond our control. With spring air rifles, we do carry a large range of Maccari and Vortek seals, springs and service kits to suit most airguns.
In summarisation guys, I am posting another article shortly describing what maintenance can be done at home on your own air rifle. Many of you are getting this wrong and dosing your springers with oil that leads to ‘dieseling’ and the early destruction of the piston seal. In PCPs I am seeing quite a few homegrown repairs coming in and quite a number of these guns with corrosion issues leading to an early retirement of the air rifle.