Blog #20 Supplying Air Rifles Australia wide
Reading this blog you will know that I supply Air Rifles Australia wide, in fact West Australia is one of my lowest sales areas due to our over-zealous gun laws and those that enforce them. What I want to get across in this blog are the hurdles we face both as an air rifle retailer and an air rifle consumer (you) and work out how to get around these obstacles.
Air Rifle and Accessory Orders.
I have installed new software for ordering air rifles, airgun parts, scopes and accessories etc. All that needs to happen now is that I have to learn how to use it L. That said, can I please ask that you order by email only as I am getting orders verbally over the phone when I am driving, orders by text, orders on voicemail even orders on ‘Comments’ under articles, etc., etc. The problem here is that my phone is always constantly busy and I receive heaps of texts etc., and the outcome is orders fall through the cracks.
Example: The other day my wife answered a phone call from a Ben Thomas as I was driving. He wanted to order something and asked that I call him back and was his phone number visible? My wife told him his number was visible and that she would get me to call him back within an hour. Straightforward? It should have been but Ben Thomas’s mobile phone number (ending in ***910) gave this response when I called; “Thank you for your call, this is an outbound number only, have a great day….” No doubt Ben Thomas thinks I have better things to do than call him back….
The same thing has happened with texts where I have replied and yet get no answers. My order page will send the order to a different address we have and to yourself, if you do not receive a copy of your order then you have entered the wrong home address.
New orders will get a response from myself with any queries that I may have and an estimated time if I have to order it in. You will be updated using my new software as to where your order is in the queue. Presently I have taken orders verbally by person and by phone, by texts, emails and smoke signals and the result is leading to confusion to put it politely.
Orders for Air Rifles.
Ok guys, I know some of you are getting pissed at waiting so long for your air rifles, namely HW30s, HW100TSEs and the like. So here it is for you: Weihrauch only send to the Australian wholesalers 2 and sometimes 3 times a year. However, to get an air rifle in the stock order, Weihrauch have to have it already made and if they do not have one in stock, (which happens quite a bit), then your air rifle has to be built. There has also been a recent hold up getting permits to export air rifles out of Germany and I can only see things getting tougher as gun laws tighten.
Understand this, they will not build just one air rifle, so it goes into a queue and is built on a schedule which can mean that your air rifle doesn’t leave Germany for a year or more. In fact, I can tell you that I have waited 2 years for one HW30 a while back. The problem is not me (this time….) but the fact that Australia is way down the pecking order and getting air rifles, parts and accessories is a frustrating task.
I currently have around 9 people waiting for Weihrauchs, 2 for AirForce Texans, 3 AirForce Condors, 2 AirForce Talons, 3 for Evanix Blizzards and 2 for Eun-Jins. Guess what, some of these orders were placed 8 months ago! Once I place the order it is out of my hands as I am sure you can realise, so don’t shoot the messenger.
I am buying in some orders that are then cancelled once the air rifle gets here, so if you don’t want to put a deposit on an order, then I will only order it if it is a normally stocked air rifle, like any of the Weihrauchs, Cometas, AirForce PCPs or Blizzards. To save me repeating myself, the ordering system for air rifles is on Blog #16. If you order in a rifle like a Hatsan then I will need a 50% deposit so I know the order is serious and not some whim where I get left with an unusual air rifle with a limited market.
Air rifle parts are a particular problem as locating the correct part is only part of the equation, getting it sent here is where the problem lies. Example, I have just ordered a seal from the USA that costs US$5.30 and US$33.50 USP express post as this is the only postal service they use. That is $52.41 landed here, who wants to pay that for a pissy little seal?
As a result, when I get orders for some accessories or parts I will ask you if you want to pay Express rates or if you are prepared to wait until I order additional products from the supplier so that postage is reduced (economies of scale…).
I am stocking Leapers Scopes as they are available locally whereas Hawke Scopes have to come from the UK. This includes the Hawke Airmax range that I sell a lot of but even they are quite elusive to get at times. I only order in Hawke scopes when I have an order in excess of $2500 otherwise freight and administration fees become excessive.
New Air Rifles.
As you know by accessing this website, the air rifles I carry are Weihrauchs, Cometas, AirForce, Evanix and some SPA. If you want to see other air rifles carried by myself then please get back to me. I am looking at stocking some big bore air rifles but have yet to see any real interest from my customers or website readers.
The same goes for pellets and accessories including Tuning Kits that are now in stock by V-Mach and Vortek as these have been requested. I get some products from Air Venturi so if you want to browse their site first and then get back to me via the Order Form we can take it from there as they stock a large number of different air rifles. Please note that air rifles Australia wide vary in compliance, that is an air rifle like the Benjamin Marauder is legal in Queensland and illegal in West Australia where I am not even allowed to stock it as a Dealer for sale over east. Total BS.
So please use the online ordering panel as much as possible under the category STORE/BUY NOW/ Order Form, where you can also ask a question and be assured that I will get back to you. What I am trying to do here is to supply accessories, parts and air rifles in a speedy manner and follow the order through software but I need you guys to please USE the Order Form. This is the best way for me to supply parts, accessories and air rifles Australia wide in an efficient manner.
Author: Ian McIntosh June 2016